Terms & Conditions

Please read these Terms and Conditions in full. If you are unsure about anything, please contact us on beer@swanbrewery.co.uk or 01568 617709.

These Terms and Conditions will apply to the purchase of the goods by you, the viewer or user of this website (the “Customer” or “you”).

The term “Swan Brewery LLP”; “Swan Brewery”; “us”; “we” or the “Supplier” refers to the owner of this website whose registered office is Unit 2, Wyevale Business Park, Wyevale Way, Hereford HR4 7BS with a brewery address of Unit 17, Brunel Road, Leominster, HR6 0LX.

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Customer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.

Contract means the legally binding agreement between you and us for the supply of the Goods.

Delivery Location means the Customer’s premises or other location where the Goods are to be supplied, as set out in the Order.

Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order.

Order means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website.

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.

Website means our website www.swanbrewery.co.uk on which the Goods are advertised.

Goods

The description of the Goods is as set out on the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information

We retain and use all information strictly under our Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by post and you expressly agree to this.

Order processing, collection or delivery

There are three options for fulfilment of orders: collect from the brewery; direct delivery within a circa 30 mile radius of Leominster (Ludlow – Worcester – Symonds Yat – New Radnor); despatch by courier.

Collect from the brewery – the brewery is open 10-5 on Fridays, extended hours on first Friday Tasting Days and other times by arrangement.

Direct delivery – this is usually on Wednesday or Thursday.

Despatch by courier – this is usually on Wednesdays to arrive Thursdays.

For bright, draught beer, this is prepared on the day of collection, despatch or delivery or the afternoon before.  We recommend consuming bright beer packs within 5-6 days of collection or receipt.  Bright beer packs are prepared to order to be at their freshest when you are ready to drink the beer.

For despatching beer, the above considerations notwithstanding, Orders will be processed and dispatched within 7 working days unless otherwise requested. Delivery will be made to the address specified by you when you placed your order. Please indicate your preferred delivery date when you order, and we will do our best to fulfil this, although we cannot guarantee the date.

Despatched Orders will be sent via courier. A person over the age of 18 must be available to sign for the goods, unless you tell us otherwise in the delivery instructions, such as leaving the goods in a safe place.

In all cases we will inform you by email when the goods have been dispatched. If you have not received your order within 2 days of receiving this email please contact Customer Services on beer@swanbrewery.co.uk or 01568 617709.

Cancelling your order

You may cancel your order at any time prior to dispatch by contacting Customer Services on beer@swanbrewery.co.uk or 01568 617709.

We will confirm your order cancellation by email.

If you wish to cancel your order after it has been dispatched, you will need to return the goods to us.

Returns

If you are not 100% satisfied with your purchase, you may return part or all of your order for refund at any time up to 7 working days after the day of delivery, provided it is unused and in its original condition.

Contact Customer Services on beer@swanbrewery.co.uk or 01568 617709 quoting your name, order number and which product or products you wish to return. You do not have to give any reasons for cancellation, however, a brief explanation will help us to improve the service we offer to you and other customers in the future. If you decide to cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. The returned item is your responsibility until it reaches us.

Please return goods to:

Swan Brewery, Unit 17, Brunel Road, Enterprise Park, Leominster, Herefordshire, HR6 0LX.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights.

Faulty or damaged items

If there is a problem with the goods, please contact Customer Services on beer@swanbrewery.co.uk or 01568 617709 quoting your order number, your name, address and telephone number, together with details of the product and the problem. We will deal with the matter in accordance with your legal rights and advise on how to proceed.